Utilities have a compelling story to tell about their efforts in grid modernization, but that story has to reach their customers and ring true. How best to engage customers who have heightened customer service expectations in a digital age, but carry the legacy of being passive ratepayers who respond only to outages and bills? <p> To succeed, utilities have to move the needle in this important mission.

This on demand webcast is currently available and focuses on end-to-end smart grid security risks and how IBM customers are managing these risks at various points in the electric smart grid chain.